Privacy Policy
This Privacy Policy explains the information involved in visiting pinco-global.com and using the connected account, verification, payment and support functions. It describes the purposes of processing, access to information and the choices available to you.
1. Who handles information
The operator identified on the website is Carlitta N.V., registration number 162777, at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao. Liriona Ltd is identified as its payment agent. Privacy requests concerning an account should be made through the support channel supplied with that account.
The website can direct you to a connected gaming or payment service. Review the privacy information supplied by that service when you open an account, upload a document or submit a payment there. This notice does not replace a separate bank’s or payment provider’s privacy notice.
2. Information you provide
Account services can involve your name, contact details, date of birth, residence and account preferences. Support enquiries can include your messages, case history and the records you provide to explain an issue.
Verification can involve identity documents, address evidence, confirmation of payment ownership and information about the origin of funds. Upload documents only through the process specified in your account. Do not include passwords, one-time login codes or card security codes in a support message.
3. Technical and transaction information
When you visit or follow a service link, technical information can include your IP address, browser or device details, language, referring page, access time and the page or link used. Information about a referral may be processed when you open the connected platform.
Account services also involve deposit and withdrawal references, amounts, currencies, payment status, game participation and account-security events. The exact information depends on the function you use and the records necessary to provide it.
4. Why information is processed
Information is used to operate the website and account functions, confirm identity and eligibility, protect access, process payments, answer enquiries and resolve disputes. Compliance checks can include fraud prevention, anti-money-laundering reviews and records needed to meet applicable obligations.
Information may also be used to investigate errors, understand how the website performs and maintain service security. Optional promotional communications should follow the preferences and permissions applicable to the account and communication channel.
5. Grounds for processing
Processing must have an appropriate basis under the rules that apply to the activity. Depending on the purpose and applicable law, this can include performing an agreement, meeting a legal obligation, protecting a legitimate security or operational interest, or acting on consent.
Where consent is used for an optional purpose, you can withdraw it through the available controls or a privacy request. Withdrawing consent does not undo processing already carried out or prevent processing that is required on another valid basis.
6. Cookies and referral technologies
Cookies or similar technologies can support sessions, account security, remembered preferences and the operation of a connected platform. Referral links can pass information about the source of a visit so the connected service can recognise the transition.
You can manage cookies through your browser and any controls offered by the service. Blocking necessary cookies can affect login or other functionality. Cookie settings on this website do not automatically change the settings of a destination platform.
7. Who may receive information
Information needed to provide a function may be handled by authorised staff and service providers involved in hosting, technical security, identity verification, payment processing and customer support. Access should be limited to what is needed for the relevant task.
Information can also be disclosed where necessary to comply with a lawful request, investigate suspected unlawful activity or establish or defend a legal claim. A bank, wallet service or verification provider may process information under its own responsibilities and privacy notice.
8. International handling and security
Service providers and recipients may operate in countries different from your own. Where cross-border safeguards are required by applicable law, the relevant arrangements must be used for the transfer.
Security measures should be appropriate to the information and the risks involved, including access controls and protection of sensitive records. You also have a role in protecting your account: keep credentials private, update your browser and report suspected misuse promptly.
9. Keeping information
Information is kept for the purposes for which it is required, including account administration, compliance checks, payment records, security investigations and complaints. The appropriate period depends on the record and the obligations affecting it.
Closing an account or requesting deletion does not automatically remove records that must be retained for a continuing legal or compliance purpose. When information is no longer required, it should be deleted or handled so that it no longer identifies you.
10. Your requests and preferences
Depending on the law that applies, you may be able to request access to your information, correction of inaccurate details, deletion, restricted processing or a copy of information in a transferable form. Rights to object or complain may also apply.
Use the account support channel for a privacy request and state the information or processing involved. Identity may need to be checked before private information is released or changed. Requests are considered alongside obligations that require certain records to be retained.
11. Age restrictions and updates
The website is intended for users who meet its age and eligibility requirements. If information appears to relate to someone who does not meet those requirements, contact support so the account and relevant records can be reviewed.
Updates to this notice will be published on this page. Questions about a specific document, payment or account record should be directed to the support channel provided with that function.